So it was a surprise to Subaru fans when Massachusetts dealerships started selling its line of 2022 vehicles without a key ingredient: the in-car wireless technology that connects drivers to music, navigation, roadside assistance and crash-avoiding sensors.
“The dealer didn’t bring it up,” said Joy Tewksbury-Pabst, who bought a new Subaru Ascent without realizing she’d be missing out on the remote start and locking features she had before trading in her 2019 model. She also lost the ability to check wiper fluid levels, tire pressure and mileage from her phone.
What’s happening in Massachusetts mirrors a broader battle over who has the “right to repair” increasingly complex electronic products — from iPhones and farm tractors to the family car.
About 75% of Massachusetts voters sided with the auto repair industry in 2020 by passing a ballot initiative that’s supposed to allow car owners and their preferred auto shops to more easily peek into a car’s trove of online data. Automakers have been fighting it in court ever since.
And two of them, Subaru and Kia, said that rather than run afoul of the new law, they would disable their wireless “telematics” systems from new models in the state. Car buyers and dealerships have been feeling the effects.
“It’s certainly a bummer,” said Joe Clark, general manager of…